Frequently Asked Questions
We offer free shipping to various countries and regions from different warehouses with processing times ranging from 3-5 business days and delivery times varying from 5-20 business days. Some products may have longer processing times.
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Contact support@gleeride.com for after-sales questions.
Items must be returned within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
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The processing time for the refunds is 1-2 business days after receiving the returned items.
Ridstar q20 fat tire electric bike recommended rider height is 5’4″ ~ 6’2″, payload 330 lbs at maximum.
Ridstar Q20 Pro fat tire electric bike recommended rider height is 5’4″ ~ 6’2″(164cm - 188cm), payload 330 lbs(150kg) at maximum, bike weight 88LBS（40kg）. Please refer to our size chart for specific dimensions
Yes, some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 45 minutes to assemble. You can also refer to our assembly video guide for step-by-step instructions.
There is 3 working mode for you choose: Pure electric bike mode(just put your feet on the pedal no need to peddle); Pedal assist mode( gently step on the pedal); Normal bike mode.
Ridstar electric bike has passed the UL 2849 electric bicycle electric system safety standard test and CE 2014/35/EU, 2006/42/EC test. The UL 2849 standard for electric bicycles covers product safety, battery management system (BMS) and functional safety assessment requirements, etc.
Yes, It is, All Ridstar ebikes are street legal for family use. But different countries have different regulations. Please observe local traffic rules and laws.
The front battery can only control the front hub, it cannot control electronic devices. The rear battery can only control the rear hub, it can control all electronic devices, such as instruments, flash lights, horns, etc. When one battery is out of power, you can swap the 2 battery positions and continue using it.
Ridstar MN26 electric bikes recommended rider height is 5’4″ ~ 6’4″(164cm - 195cm), payload 330 lbs(150kg) at maximum, bike weight 81.6LBS(37kg). Please refer to our size chart for specific dimensions.
Ridstar electric bike h20 recommended rider height is 5’4″ ~ 6’2″, payload 330 lbs at maximum.
Ridstar H26 Pro foldble electric bikes recommended rider height is 5’7″ ~ 6’7″(173cm - 204cm), payload 330 lbs(150kg) at maximum, bike weight 70LBS(31kg). Please refer to our size chart for specific dimensions.
Yes, some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 45 minutes to assemble. You can also refer to our assembly video guide for step-by-step instructions.
There is 3 working mode for you choose: Pure electric bike mode(just put your feet on the pedal no need to peddle); Pedal assist mode( gently step on the pedal); Normal bike mode.
Ridstar electric bike has passed the UL 2849 electric bicycle electric system safety standard test and CE 2014/35/EU, 2006/42/EC test. The UL 2849 standard for electric bicycles covers product safety, battery management system (BMS) and functional safety assessment requirements, etc.
Yes, It is, All Ridstar ebikes are street legal for family use. But different countries have different regulations. Please observe local traffic rules and laws.
Ridstar MN20 electric bikes recommended rider height is 5’3″ ~ 6’3″(161cm - 192cm), payload 330 lbs(150kg) at maximum, bike weight 77.2LBS(35kg). Please refer to our size chart for specific dimensions.
INVANTI TIDE2 electric bikes recommended rider height is 5’25″ ~ 6’23″(160cm - 190cm), load capacity 330 lbs(150kg) at maximum, bike weight 60.6LBS(27.5kg). Battery weight 7LBS (3.25kg). Ebikes weight without battery 53LBS (24.25kg). Please refer to our size chart for specific dimensions.
NO. Back seat and rear basket need to be purchased separately.
JOYOR S5-Z don't have ABE with speed of 25km/h. The speed limit can be lifted. Max Speed 40-55km. It is illegal in Germany and cann't be driven on the road.
Top speed is 31 mph
Top speed is 40 mph.
Max weight is about 265 lbs. The scooter is equipped with pneumatic tires. To prevent damage during transportation, the tires are not inflated, so you need to inflate them when you receive the scooter.
10-12 hours for S10-S-Z to be fully charged. Yes, you may need to charge the scooter before you start it. The battery will be consumed slowly when it is stored in the warehouse, so it may not start if it is not charged.
Yes, it can be folded. After folding, it is 1120*610*525mm.
The electric scooter comes with a smart LCD meter, which shows the speed, speed mode, battery life, lighting and etc.
Only JOYOR S5 and JOYOR Y8-S have ABE certificates currently, which are legal in Germany and can be driven on the road. Other models do not have ABE certificates, which are illegal in Germany and cannot be driven on the road. Please observe local traffic rules and laws.
JOYOR Y8-S has ABE, with a maximum speed of 20km/h. The speed limit cannot be lifted. It is legal in Germany and can be driven on the road.
Recommended height: 2'9"-5'3" (84-160cm)
Total length of the bike：45" (114cm), Handlebar height: 25.5" (65cm), Seat height: 15.4" (39cm)
9.3 mph (15km/h)
The Hyper GOGO Gokart offers double the fun. It's a fully functional GoKart that hits a max speed of 9.3 mph and yields a range of 9.3 miles. Switch forward and backward using the gokart's handbrake and brake pedal, and ride confidently after buckling its strengthened seat belt.
Load Capacity: Can handle a weight of up to 145lbs (65kg).
Yes, the battery can be charged both installed and removed from the bike. Charging from zero to 100% takes 4-6 hours.
The maximum assisted speed is 20 MPH (32km/h).
The bike has three riding modes: Traditional pedaling, 5-level Pedal Assist, and Throttle Mode for automatic riding without pedaling.
The battery weighs 6.61 pounds.
No, Victor does not fold.
The tire size is 26" diameter by 1.95" width. The tires are puncture resistant.
The frame size for the Totem Victor is 16.5".
The bike itself weighs 38 lbs, and 44 lbs with the battery installed.
31.5In (80cm)
No.
Yes.
No, the tires have standard innertubes.
Yes, the battery level is indicated on the display.
Yes. Four operating modes - Manual Mode、5 Level Pedal Assist Mode、Throttle Mode、Walk Assistance Mode.
Yes.
The maximum assisted speed is 20 MPH.
Yes, the carrier Maximum Payload Capacity limit is 25KG.
Yes, the battery can be charged both installed and removed from the bike. Charging from zero to 100% takes around 3 hours.
The tire size is 26" diameter by 2.3" width. The tires are puncture resistant.
The frame size for the Totem Atlas is 15.5".
The bike weighs 56 lbs with the battery installed.
Yes.
Yes.
No, the tires have standard innertubes.
- V20 E-bike
- Manual
- Assembly Tool Kit
- Front Fender
- Front Wheel
- Handlebar
- Handlesbar Holder
- Charger
- Pedals (marked left and right)
- Battery Keys (two, identical with number)
Suitable for riders 5’3″-6’5″, 5’3″ riders can touch the ground, both men and women can have fun with this ebike.
The Qmwheel V20 bike comes with default setting preset to 25 (which means 25km/h or 18mph), but you can toggle this between to 45KM/. How to unlock the speed limit.
Yes, It is, All Qmwheel electric scooter and ebike are street legal for family use.
Yes, it have approved by UL2849 safety standard in US market, and get CE, RoHS certification for EU market.
Yes, V20 fat tire cruiser bike comes 85% fully assembled, but some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 35 minutes to assemble. Assemble video guide.
Please don't worry, isinwheel MINI Pro electric scooter works fine on slightly uneven roads.
Of course, we sure It will be a great birthday gift for your grandson.
Whether they are new to scooters or ready for an upgrade to a more advanced model, isinwheel MINI electric scooter is the perfect present which help your child enjoy a more independent gliding experience.
When the switch is turned on, the deck will turn on the lights flashing. The front 2 wheels are designed as a self-generated power system. They will automatically light up when kids start to ride. They shine bright and stand out for extra fun and safety.
The scooter cannot be folded, but the handlebar can be easily removed to become an electric skateboard, and easy to carry.
Yes, The MINI electric scooter for kids has 3 levels of adjustable height to suit your child as they grow. Easily adjust the height of the handlebars from 28.5"- 31.6".
Electric scooters are fun for children of all ages and don’t require much effort to ride. Unlike regular, these scooters aren’t powered by your child’s legs — they get their movement from an electric motor. We believe your kids will enjoy riding and have fun with MINI kids electric scooter.
The United States delivery time is 2-5 business days. We are working hard to ensure all orders arrive in a prompt and timely manner.
| Countries | Shipping Time | Ship By |
| Western United States | 2-4 Business Days | UPS / FEDEX |
| Eastern United States | 3-5 Business Days | UPS / FEDEX |
To save and protect the battery, when the scooter is stationary for 5-10 minutes, it will automatically enter power-save modes and turn off.
1. For your safety, by default, we designed for this, "Non-zero startup", it only needs one initial speed to start. Or you can connect "Minibot" APP, then, if you turn on Zero Start.
2. Error code (visible on LCD), please contact us to replace a throttle.
Take off the screws on the bottom of the scooter, then check the controller and replug the hall wire connecting terminal.
Take off the screws on the bottom of the scooter, then check and replug the controller connecting terminal.
1. Unplug your charger from the port, then click the power button to turn on your scooter.
2. Use the multimeter to measure the voltage of the battery, if the voltage is from 30-42V, it means there is no problem with the battery. If the voltage is lower than 30V, the scooter maybe not be turned on.
1. Check your charging cable and charging port for signs of damage, like breakage. Don't use damaged accessories.
2. Use the 220V ACA of the multimeter to measure the voltage of the charger and charger port, if there isn't reading, your scooter probably needs to replace the charger or charger port. if there is a reading, it probably needs to replace the battery.
It may be the disc brake noise. To remove the disc brake noise: First make sure the scooter is turned off.
1. Loosen two screws on the pump (not the screw on the rocker).
2. Adjust the position of the disc brake pump to ensure that the brake disc is in the middle of the two brake pads.
3. Keep the brake disc and brake pad not touching each other.
4. Hold the disk brake pump in the desired position, then retighten the screws to the pump.
The speed and range will be effected by temperature of environment, the condition of road, the weight of rider(including all belongings )
We want to talk to you too! Contact us with any questions, concerns or comments. We will reply you within 24 hours.
The e-bike will arrive partially assembled. You only need to install the front wheel, headlight, pedals, battery, seat, and controller following the steps provided in the included manual. It's very simple!
Yes, they all work with the X50. Both the 14Ah and 17Ah battery bases are compatible.
Yes, both models can be used.
Only supports daily water resistance and splash protection. Riding in heavy rain is not allowed because the battery interface is not waterproof. We recommend purchasing a waterproof cover for the battery.
The Jansno X60 is equipped with a 23Ah battery, which allows it to travel over 70 kilometers on a full charge under normal conditions. However, the actual range may vary depending on the rider's weight and road conditions.
Yes, as long as it is 48V, it will be compatible.
Only supports daily water resistance and splash protection. Riding in heavy rain is not allowed because the battery interface is not waterproof. We recommend purchasing a waterproof cover for the battery.
The two batteries of the Jansno X70 operate simultaneously through a connection with a balancing device, ensuring even usage. When fully charged, the bike can typically travel over 100 kilometers. However, the exact range depends on factors such as the rider's weight and road conditions.
On the G60 Pro, we've introduced several breakthrough features bevond just color variation. Here are the key distinctions:
- The G60 Pro features a peak 2000W motor, achieving speeds of over 36MPH+.
- Equipped with a 48V 25AH lithium battery, the G60 Pro offers a maximum range of80+ miles.
- Upgraded with off-road performance featuring puncture-resistant 20" * 4" fat tires on the G60 Pro.
- Enhanced with an NFC smart unlock/start system on the G60 Pro.
TANK G60 fat tire electric bike recommended rider height is 5'5" ~ 6'5", payload 330 lbs at maximum.
Yes, some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 45 minutes to assemble.
There is 3 working mode for you choose:
Tires are inflated a little and you need bring them up to required pessure with the coming bike pump.
Happyrun electric bike has passed the UL 2849 electric bicycle electric system safety standard test. The UL 2849 standard for electric bicycles covers product safety, battery management system (BMS) and functional safety assessment requirements, etc.
No, there are three main differences:
On the G60 Pro, we've introduced several breakthrough features beyond just color variation. Here are the key distinctions:
TANK G60 Pro fat tire electric bike recommended rider height is 5'5" ~ 6'5", payload 330 lbs at maximum.
Yes, some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 45 minutes to assemble.
Tires are inflated a little and you need bring them up to required pessure with the coming bike pump.
Once the ebike is unlocked, while holding the brake lever, press the "S" button twice to switch between kilometers and miles.
Once the ebike is unlocked, press the "S" button three times to toggle between trip mileage and total mileage.
The bike is 80% assembled when you receive the package. It's very easy to install and there is also a guidance video link QR code on the screen.
No. G100 is a street legal bike, it has on road mode with 28mph speed, and off road with up to 38 mph. You don't need a driver's license. The bike is turned on the off-road mode as default.
5''3 - 6''7, the seat height of G100 is 35 inches.
Yes, G100 can overcome all road conditions for commuting. Whether it is urban roads, rural roads, or mountainous areas, it can provide sufficient power and excellent shock absorption function. As a retro electric bike, the G100 combines stylish vintage aesthetics with the high efficiency and eco-friendliness of modern electric motors, achieving speeds comparable to today’s electric street bikes. Riders who appreciate individuality and nostalgic style will be drawn to the G100's unique design and distinctive riding experience.
Yes, it can reach 38mph, but its speed is affected by the battery level and the weight of the rider, usually reaching 34-36mph.
Once the ebike is unlocked, while holding the brake lever, press the "S" button twice to switch between kilometers and miles.
Once the ebike is unlocked, press the "S" button three times to toggle between trip mileage and total mileage.
The HappyRun fast electric bike G100 comes with a peak 2000W motor that delivers strong acceleration and hill-climbing capabilities. Its top speed can reach 38 Mph with a high torque of 95 Nm.
The G100 is a long range electric bike, equipped with two batteries totaling 1824 Wh, allowing for a maximum single-ride distance of 85+ miles. For riders who need long-distance commutes or enjoy adventurous journeys, the G100 significantly reduces range anxiety and offers more freedom while riding.
Yes, the G100 is a full-suspension electric bike and an all-terrain model, providing excellent shock absorption and stability on rough terrain. Combined with its powerful peak 2000W motor, it can handle complex road conditions such as muddy trails, gravel paths, rocky roads, and some off-road tracks. For outdoor enthusiasts and riders who enjoy exploring diverse terrains, the G100 is an excellent choice, allowing you to explore without limits.