Frequently Asked Questions
We offer free shipping to various countries and regions from different warehouses with processing times ranging from 3-5 business days and delivery times varying from 5-20 business days. Some products may have longer processing times.
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Contact support@gleeride.com for after-sales questions.
Items must be returned within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
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The processing time for the refunds is 1-2 business days after receiving the returned items.
Ridstar q20 fat tire electric bike recommended rider height is 5’4″ ~ 6’2″, payload 330 lbs at maximum.
Ridstar Q20 Pro fat tire electric bike recommended rider height is 5’4″ ~ 6’2″(164cm - 188cm), payload 330 lbs(150kg) at maximum, bike weight 88LBS（40kg）. Please refer to our size chart for specific dimensions
Yes, some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 45 minutes to assemble. You can also refer to our assembly video guide for step-by-step instructions.
There is 3 working mode for you choose: Pure electric bike mode(just put your feet on the pedal no need to peddle); Pedal assist mode( gently step on the pedal); Normal bike mode.
Ridstar electric bike has passed the UL 2849 electric bicycle electric system safety standard test and CE 2014/35/EU, 2006/42/EC test. The UL 2849 standard for electric bicycles covers product safety, battery management system (BMS) and functional safety assessment requirements, etc.
Yes, It is, All Ridstar ebikes are street legal for family use. But different countries have different regulations. Please observe local traffic rules and laws.
The front battery can only control the front hub, it cannot control electronic devices. The rear battery can only control the rear hub, it can control all electronic devices, such as instruments, flash lights, horns, etc. When one battery is out of power, you can swap the 2 battery positions and continue using it.
Ridstar MN26 electric bikes recommended rider height is 5’4″ ~ 6’4″(164cm - 195cm), payload 330 lbs(150kg) at maximum, bike weight 81.6LBS(37kg). Please refer to our size chart for specific dimensions.
Ridstar electric bike h20 recommended rider height is 5’4″ ~ 6’2″, payload 330 lbs at maximum.
Ridstar H26 Pro foldble electric bikes recommended rider height is 5’7″ ~ 6’7″(173cm - 204cm), payload 330 lbs(150kg) at maximum, bike weight 70LBS(31kg). Please refer to our size chart for specific dimensions.
Yes, some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 45 minutes to assemble. You can also refer to our assembly video guide for step-by-step instructions.
There is 3 working mode for you choose: Pure electric bike mode(just put your feet on the pedal no need to peddle); Pedal assist mode( gently step on the pedal); Normal bike mode.
Ridstar electric bike has passed the UL 2849 electric bicycle electric system safety standard test and CE 2014/35/EU, 2006/42/EC test. The UL 2849 standard for electric bicycles covers product safety, battery management system (BMS) and functional safety assessment requirements, etc.
Yes, It is, All Ridstar ebikes are street legal for family use. But different countries have different regulations. Please observe local traffic rules and laws.
Ridstar MN20 electric bikes recommended rider height is 5’3″ ~ 6’3″(161cm - 192cm), payload 330 lbs(150kg) at maximum, bike weight 77.2LBS(35kg). Please refer to our size chart for specific dimensions.
INVANTI TIDE2 electric bikes recommended rider height is 5’25″ ~ 6’23″(160cm - 190cm), load capacity 330 lbs(150kg) at maximum, bike weight 60.6LBS(27.5kg). Battery weight 7LBS (3.25kg). Ebikes weight without battery 53LBS (24.25kg). Please refer to our size chart for specific dimensions.
NO. Back seat and rear basket need to be purchased separately.
JOYOR S5-Z don't have ABE with speed of 25km/h. The speed limit can be lifted. Max Speed 40-55km. It is illegal in Germany and cann't be driven on the road.
Top speed is 31 mph
Top speed is 40 mph.
Max weight is about 265 lbs. The scooter is equipped with pneumatic tires. To prevent damage during transportation, the tires are not inflated, so you need to inflate them when you receive the scooter.
10-12 hours for S10-S-Z to be fully charged. Yes, you may need to charge the scooter before you start it. The battery will be consumed slowly when it is stored in the warehouse, so it may not start if it is not charged.
Yes, it can be folded. After folding, it is 1120*610*525mm.
The electric scooter comes with a smart LCD meter, which shows the speed, speed mode, battery life, lighting and etc.
Only JOYOR S5 and JOYOR Y8-S have ABE certificates currently, which are legal in Germany and can be driven on the road. Other models do not have ABE certificates, which are illegal in Germany and cannot be driven on the road. Please observe local traffic rules and laws.
JOYOR Y8-S has ABE, with a maximum speed of 20km/h. The speed limit cannot be lifted. It is legal in Germany and can be driven on the road.
Recommended height: 2'9"-5'3" (84-160cm)
Total length of the bike：45" (114cm), Handlebar height: 25.5" (65cm), Seat height: 15.4" (39cm)
9.3 mph (15km/h)
The Hyper GOGO Gokart offers double the fun. It's a fully functional GoKart that hits a max speed of 9.3 mph and yields a range of 9.3 miles. Switch forward and backward using the gokart's handbrake and brake pedal, and ride confidently after buckling its strengthened seat belt.
Load Capacity: Can handle a weight of up to 145lbs (65kg).
Yes, the battery can be charged both installed and removed from the bike. Charging from zero to 100% takes 4-6 hours.
The maximum assisted speed is 20 MPH (32km/h).
The bike has three riding modes: Traditional pedaling, 5-level Pedal Assist, and Throttle Mode for automatic riding without pedaling.
The battery weighs 6.61 pounds.
No, Victor does not fold.
The tire size is 26" diameter by 1.95" width. The tires are puncture resistant.
The frame size for the Totem Victor is 16.5".
The bike itself weighs 38 lbs, and 44 lbs with the battery installed.
31.5In (80cm)
No.
Yes.
No, the tires have standard innertubes.
Yes, the battery level is indicated on the display.
Yes. Four operating modes - Manual Mode、5 Level Pedal Assist Mode、Throttle Mode、Walk Assistance Mode.
Yes.
The maximum assisted speed is 20 MPH.
Yes, the carrier Maximum Payload Capacity limit is 25KG.
Yes, the battery can be charged both installed and removed from the bike. Charging from zero to 100% takes around 3 hours.
The tire size is 26" diameter by 2.3" width. The tires are puncture resistant.
The frame size for the Totem Atlas is 15.5".
The bike weighs 56 lbs with the battery installed.
Yes.
Yes.
No, the tires have standard innertubes.
- V20 E-bike
- Manual
- Assembly Tool Kit
- Front Fender
- Front Wheel
- Handlebar
- Handlesbar Holder
- Charger
- Pedals (marked left and right)
- Battery Keys (two, identical with number)
Suitable for riders 5’3″-6’5″, 5’3″ riders can touch the ground, both men and women can have fun with this ebike.
The Qmwheel V20 bike comes with default setting preset to 25 (which means 25km/h or 18mph), but you can toggle this between to 45KM/. How to unlock the speed limit.
Yes, It is, All Qmwheel electric scooter and ebike are street legal for family use.
Yes, it have approved by UL2849 safety standard in US market, and get CE, RoHS certification for EU market.
Yes, V20 fat tire cruiser bike comes 85% fully assembled, but some assembly is required handlebars need to be bolted on front wheel needs to be installed on the front forks. Takes about 35 minutes to assemble. Assemble video guide.
Please don't worry, isinwheel MINI Pro electric scooter works fine on slightly uneven roads.
Of course, we sure It will be a great birthday gift for your grandson.
Whether they are new to scooters or ready for an upgrade to a more advanced model, isinwheel MINI electric scooter is the perfect present which help your child enjoy a more independent gliding experience.
When the switch is turned on, the deck will turn on the lights flashing. The front 2 wheels are designed as a self-generated power system. They will automatically light up when kids start to ride. They shine bright and stand out for extra fun and safety.
The scooter cannot be folded, but the handlebar can be easily removed to become an electric skateboard, and easy to carry.
Yes, The MINI electric scooter for kids has 3 levels of adjustable height to suit your child as they grow. Easily adjust the height of the handlebars from 28.5"- 31.6".
Electric scooters are fun for children of all ages and don’t require much effort to ride. Unlike regular, these scooters aren’t powered by your child’s legs — they get their movement from an electric motor. We believe your kids will enjoy riding and have fun with MINI kids electric scooter.
The United States delivery time is 2-5 business days. We are working hard to ensure all orders arrive in a prompt and timely manner.
| Countries | Shipping Time | Ship By |
| Western United States | 2-4 Business Days | UPS / FEDEX |
| Eastern United States | 3-5 Business Days | UPS / FEDEX |
To save and protect the battery, when the scooter is stationary for 5-10 minutes, it will automatically enter power-save modes and turn off.
1. For your safety, by default, we designed for this, "Non-zero startup", it only needs one initial speed to start. Or you can connect "Minibot" APP, then, if you turn on Zero Start.
2. Error code (visible on LCD), please contact us to replace a throttle.
Take off the screws on the bottom of the scooter, then check the controller and replug the hall wire connecting terminal.
Take off the screws on the bottom of the scooter, then check and replug the controller connecting terminal.
1. Unplug your charger from the port, then click the power button to turn on your scooter.
2. Use the multimeter to measure the voltage of the battery, if the voltage is from 30-42V, it means there is no problem with the battery. If the voltage is lower than 30V, the scooter maybe not be turned on.
1. Check your charging cable and charging port for signs of damage, like breakage. Don't use damaged accessories.
2. Use the 220V ACA of the multimeter to measure the voltage of the charger and charger port, if there isn't reading, your scooter probably needs to replace the charger or charger port. if there is a reading, it probably needs to replace the battery.
It may be the disc brake noise. To remove the disc brake noise: First make sure the scooter is turned off.
1. Loosen two screws on the pump (not the screw on the rocker).
2. Adjust the position of the disc brake pump to ensure that the brake disc is in the middle of the two brake pads.
3. Keep the brake disc and brake pad not touching each other.
4. Hold the disk brake pump in the desired position, then retighten the screws to the pump.
The speed and range will be effected by temperature of environment, the condition of road, the weight of rider(including all belongings )
We want to talk to you too! Contact us with any questions, concerns or comments. We will reply you within 24 hours.