Q: Where are the scooters shipped from? How many days after placing an order can I receive the scooter?
A: Our electric scooters are shipped from European warehouses and shipped within 2-3 working days after placing an order. It usually takes about 3-7 working days to ship.
Q: Is there a risk of paying customs duties when shipping goods to EU countries?
A: No, you don’t need to pay extra fees for this, the price on the page is the final price.
Q: According to the EU regulation of 25 km/h for scooters, does T107Pro have a speed limit?
A: Yes, T107Pro comes with a 25km/h speed limiter remote control as a gift to EU customers (not covered by warranty). Our Halo Knight scooter is designed for EU customers and comes with a 25km/h speed limiter remote control. The scooter is delivered at full speed, and you can use the remote control to limit the speed to 25km/h in any gear in daily use.
Instructions for use:
1. Briefly double-click the lightning button to limit the speed.
2. Click the unlock, lock or lightning button once to resume speed.
The speed limit will persist after the scooter is turned off. The speed limit can only be removed by the remote control or by disconnecting the small black box of the speed limiter in the battery compartment.
Q: What is the material of the frame?
A: The frame material is aluminum alloy, which is very strong.
Q: Can this electric scooter be folded?
A: Yes, this electric scooter can be folded.
Q: What is the tire size of the electric scooter?
A: The tire is CST 11-inch pneumatic off-road tire with inner tube, which is strong and easy to replace.
Q: What is the power of the T107Pro scooter?
A: The power is 60V 6000W 38.4Ah, with 2 60V 3000W motors, 2 60V 50A controllers.
Q: What is included?
A: T107Pro scooter X1, 3A charger X2, key X2, charging kit X1, LED remote control X1, user manual X1
Q: What is the maximum speed?
A: About 95km/h, 60kg person test, 30℃ flat road, fully charged battery.
Q: What is the maximum range?
A: After the battery is fully charged, with a 60kg person as the test subject, driving at a speed of 25km/h on a flat road, the temperature is 30℃, and the range is about 80km.
Q: What is the maximum weight and height of the rider?
A: The recommended rider weight is about 200kg (about 440lbs) and the rider height is 5.0 (ft) - 6.8 (ft).
Q: What kind of assembly is required?
A: Your electric scooter will be partially assembled (about 95%) and packed in a standard scooter box. After receiving the scooter, you only need to unfold the scooter, reattach the handlebars, tighten the screws of the instrument and other switches and lock them in the right position, cut the turn signal cable link and tighten the screws. Before driving, please check that all bolts are properly tightened.
Q: Can the battery be removable?
A: Yes, it can be removable. However, do not open the battery compartment to reconnect or replace the cable, or disassemble the battery without authorization. This may cause the circuit to loosen, fall off or even short-circuit, and such problems are not covered by the warranty. The battery can only be removed when it needs to be replaced.
Q: What is the battery capacity and battery brand?
A: The battery capacity is 60V 38.4Ah. The battery is generally LG, Panasonic, and domestic brands. There are differences in different batches of T107pro battery brands. No matter what battery is used, our batteries are produced by large factories, safe, reliable and durable, please feel free to use them.
Q: What is the maximum charging current of the charger?
A: The total current is not recommended to exceed 6A, and two original 3A chargers can be used at the same time to speed up the charging speed.
Q: Does the battery have overheating protection?
A: Yes, the battery has overheating protection.
Q: How to charge correctly?
A: First turn off the electric scooter and plug the charger into the charging port (electric scooter)! Then plug the charger into the power socket! After charging is completed, disconnect the power socket first, and then disconnect the electric scooter.
Q: When should I charge the scooter?
A: Charge your scooter before the voltage (voltmeter display) drops to 52V, avoid riding with low battery to prevent damage to the battery.
Q: How long should I charge the electric scooter?
A: The charging time is about 6-11 hours. The charger displays a red light when charging and turns green when fully charged. After the charger displays a green light, please disconnect the charger.
Q: Does the scooter come with a seat?
A: No, the scooter does not have a seat.
Q: Does the scooter come with a remote alarm?
A: No, the scooter does not include a remote alarm. Instead, it is equipped with a voltage key. The voltage key is recommended for its practicality and durability. It allows you to monitor the true condition of the battery.
Q: Does this scooter come with a mobile phone application?
A: No, it does not come with a mobile phone application.
Q: Does the scooter have Bluetooth?
A: Yes, you can turn on the Bluetooth switch and connect your phone to play music.
Q: Does the scooter have turn signals?
A: Yes, the scooter has obvious and durable front and rear turn signals, which is very safe.
Q: Can the LED lights on the scooter be changed?
A: Yes, there is an LED light remote control with many beautiful modes.
Q: What braking system does it use?
A: The electric scooter T107Pro is equipped with XOD hydraulic brakes at the front and rear.
Q: Can I ride this electric scooter on rainy days?
A: Avoid riding on rainy days because large off-road scooters are not completely waterproof. Electronic components and switches are easily damaged if water enters. Water entering the battery compartment will damage the circuit, controller and battery, and may cause a short circuit. Please take good care of your scooter and do not ride it in the rain or snow.
Q: Why buy T107 Pro, what are the advantages?
A: T107 Pro has a high configuration, the motor uses HM 3000W 60mm magnet (similar models on the market use cheap JZ JL motor 45 magnet), the controller uses Yunli 50A (similar models on the market use 40A), and it is waterproof. The cable is easy to replace, the screws are reinforced and durable, the car has controllable LED lights, front and rear turn signals, foot pedals, Bluetooth for playing music, steering damper for more stable high-speed driving, and extended handlebars for more stable driving. The battery is very safe and durable, so you can use it with confidence. The whole car is very cost-effective. The professional technical team is ready to answer customers' technical questions at any time.
Questions and Answers about Halo Knight T107 PRO